HAPSS · Services

Four disciplines. One integrated capability.

Our programmes cover the full competency set a modern public servant needs. Engagements are built around one or more of these tracks, calibrated to the institution's baseline and ambition.

01
Track 01 / Records

Digital Records & Document Management

Move institutions from paper archives and ad-hoc email chains to classified, retrievable, secure digital records. Built around real civil service workflows, not abstract IT theory.

What participants learn
  • Classification, retention, and archival policy fundamentals
  • Version control and secure collaborative sharing practices
  • Applied document management system tenancy configuration
  • Records retrieval under audit and access-request scenarios
What institutions get
  • Applied digitization project completed in each participant's unit
  • Institution-wide document management system tenancy
  • Retention and archival policy documentation, tailored to the institution
  • A trained cohort of digital records champions in every department
02
Track 02 / Data

Data & Decision Analytics for Government

Equip officers to turn the data they already hold into decision-ready briefs. Clean spreadsheets, basic dashboards, written analysis that stands up to scrutiny.

What participants learn
  • Data quality, cleaning, and structuring for administrative datasets
  • Dashboard fundamentals, chart selection, and honest visualization
  • Writing analytical briefs for busy decision-makers
  • Common analytical errors and how to avoid them in policy settings
What institutions get
  • Applied analysis project from the participant's department
  • A reusable dashboard template set, customised to the institution
  • A consistent data brief format adopted across participating units
  • Measurable improvement in evidence-based decision-making capacity
03
Track 03 / Services

Citizen Services Digitization

Redesign the services citizens actually touch. Officers leave able to map a workflow, identify friction, and prototype a digital alternative that reduces burden for the public.

What participants learn
  • Service design fundamentals and end-to-end workflow mapping
  • Form design principles and applied low-code prototyping
  • Measuring citizen experience before and after digitization
  • Navigating procurement and approval paths for digital rollout
What institutions get
  • A prototype of one digitized service per participant
  • A library of service-design templates for ongoing redesign
  • Baseline and improvement metrics for participating services
  • A pipeline of prioritized services ready for production build
04
Track 04 / Security

Cybersecurity Fundamentals for Public Servants

Practical, non-technical security training built on patterns observed in live financial-services operations — phishing, credential theft, unsafe sharing, incident response.

What participants learn
  • Phishing recognition and password hygiene in practice
  • Multi-factor authentication and safe file-handling workflows
  • Incident reporting and departmental security culture
  • Responsible handling of personally identifiable citizen data
What institutions get
  • Workstation and unit-level security self-assessment reports
  • A departmental security playbook tailored to the institution
  • Reduced measurable exposure to common public-sector attack vectors
  • Designated security champions in each participating department
How we deliver

Blended. Practical. Designed around duty hours.

Each participant receives approximately 120 hours of structured learning over 16 weeks, without being pulled from their post for extended periods.

In-person intensives

Three-day workshops at a Regional Digital Academy campus in each participating state, scheduled with state Heads of Service.

Self-paced e-learning

Modules delivered through a dedicated learning management system, accessible on desktop and mobile, with offline-capable content for low-connectivity areas.

Live virtual coaching

Cohort-based reinforcement sessions. Community-of-practice channels that keep alumni connected well after graduation.

Applied projects

Participants complete an applied project within their own unit. Mentors review submissions. Learning lands inside the institution, not just in the classroom.

Certification & alumni

On completion, participants are certified and inducted into the HAPSS South-South alumni network — a continuing community of digital champions.

Three-tier segmentation

Foundation, Practitioner, and Leadership tiers. Every learner is placed at the correct starting point based on baseline digital literacy.

See how our phased approach lands in your institution.

Every engagement starts with a baseline capacity diagnosis — not a pre-packaged programme. Tell us about your institution.

Request a diagnosis Our approach